Terms & condtions
These Terms and Conditions govern all quotations, bookings, payments, and services provided by Morii Photobooth Hong Kong Limited (the “Company”, “we”, “us”, or “our”). By accepting a quotation, making payment, placing an order, or using our services, you (the “Client” or “Customer”) agree to be bound by these Terms and Conditions. Online terms are generally enforceable where the contracting flow gives users reasonable notice and an opportunity to accept them, so the checkout page should require affirmative acceptance before payment is completed.
1. Booking Confirmation
1.1 A booking shall only be regarded as confirmed upon:
1.1.1 Client’s acceptance of the quotation or order details;
1.1.2 receipt by the Company of the required deposit or payment; and
1.1.3 written confirmation issued by the Company.
1.2 The Company reserves the right to decline any booking request before confirmation if the requested service date, venue, manpower, or equipment is unavailable.
1.3 Any quotation issued by the Company is subject to availability and shall remain valid only for the period stated in the quotation, if any.
2. Scope of Services
2.1 The services to be provided shall be those described in the relevant quotation, invoice, order confirmation, or service package selected by the Client.
2.2 Any request for additional hours, add-on items, extra prints, design amendments beyond the agreed scope, venue relocation, or other changes to the confirmed booking may be subject to additional charges.
2.3 The Company shall use reasonable care and skill in providing the services, but the exact service outcome may be affected by venue conditions, guest participation, lighting, internet connectivity, power supply, and other operational factors beyond the Company’s reasonable control.
3. Pricing and Payment
3.1 All prices are quoted in Hong Kong Dollars (HKD) unless otherwise specified.
3.2 A deposit may be required to secure the booking. Unless otherwise stated in writing, all deposits paid are non-refundable.
3.3 The remaining balance shall be paid in accordance with the payment deadline stated in the invoice, quotation, checkout page, or order confirmation.
3.4 Where payment is not received by the due date, the Company reserves the right to suspend performance, withhold delivery of digital files, decline to attend the event, or release the booking slot, without prejudice to any other rights or remedies available to the Company.
3.5 The Client shall bear any bank charges, transfer fees, returned cheque fees, or other payment processing charges arising from the Client’s chosen payment method, unless otherwise agreed in writing.
4. Payment Methods
4.1 The Company may accept payment by bank transfer, FPS, cheque, or other methods specified by the Company from time to time.
4.2 For bank transfer or FPS payments, the Client should retain the payment receipt and provide proof of payment to the Company for verification.
4.3 Cheques shall be made payable to Morii Photobooth Hong Kong Limited. The Client’s name should be written on the reverse side of the cheque for identification purposes.
4.4 If any cheque is dishonoured or returned unpaid, the Company reserves the right to charge an administrative fee and to refuse future payment by cheque.
4.5 Payments made outside normal banking hours, including ATM transfer, cheque deposit, or non-instant processing channels, may only be verified on the next working day.
5. Design and Approval
5.1 Where the service includes custom design work, including but not limited to photo frame artwork, printed layout design, or screen cover design, the Company will prepare an initial design draft according to the production schedule.
5.2 Unless otherwise agreed, the initial design draft is generally prepared approximately two to three weeks prior to the service date, and the final design is generally confirmed approximately one week prior to the service date.
5.3 The Client is responsible for reviewing and approving all design proofs within the time requested by the Company. Delayed approval by the Client may affect production timelines, and the Company shall not be liable for any resulting delay or limitation in design implementation.
6. Digital Photos, GIFs and File Delivery
6.1 Where the service includes digital photos, GIFs, video clips, audio files, QR downloads, or other electronic deliverables, such items shall be provided in accordance with the confirmed booking details.
6.2 The Client acknowledges that certain features, including live upload, QR download, electronic sharing, and cloud-based delivery, may depend on stable internet connectivity at the venue.
6.3 If the network at the event location is unstable or unavailable, the Company may, at its discretion, switch to an offline operating mode so that on-site printing and core service functions may continue as the first operational priority.
6.4 Unless otherwise agreed, digital photo files and GIFs are generally delivered within seven days after settlement of the remaining balance.
6.5 The Company may retain event files only for a limited period. After a reasonable retention period, the Company may delete the files without further notice.
7. Rescheduling, Postponement and Cancellation
7.1 Any request to reschedule, postpone, or otherwise change the service date must be made to the Company as early as possible and is subject to availability.
7.2 If the Client requests a change of service date or postponement, the deposit paid shall be retained by the Company. The Company may, at its discretion and subject to availability, apply the retained deposit to a new service date.
7.3 If the Client cancels the booking after confirmation, the deposit paid shall be forfeited. If the Client has already paid additional sums beyond the deposit, any refund shall be subject to the Company’s assessment of work already completed, costs incurred, and any administrative charges.
7.4 Where the event is affected by severe weather, including Black Rainstorm Warning or Typhoon Signal No. 8 or above, the Client may reschedule the booking once without additional rescheduling charge, subject always to the Company’s availability. Similar rescheduling frameworks are commonly used in Hong Kong event-service terms, though the exact fee structure is a contractual choice for the business.
8. Service Hours and Overtime
8.1 The booked service period shall be as stated in the confirmed booking.
8.2 Any extension of on-site service time requested by the Client shall be subject to the Company’s availability and charged at the applicable overtime or extension rate.
8.3 If the event overruns and the Client wishes the Company to continue beyond the booked service period, such additional time shall be treated as an extension and charged accordingly.
8.4 The Company reserves the right to conclude the service at the scheduled end time if no extension has been approved.
9. Venue Requirements and Site Conditions
9.1 The Client is responsible for ensuring that the venue is safe, lawful, and suitable for the setup and operation of the Company’s equipment and services.
9.2 The Client shall ensure that adequate space, electrical power, reasonable loading/unloading access, and any required venue approvals are available at the venue.
9.3 Additional charges may apply where the venue involves special access conditions, including but not limited to outdoor setup, smoking areas, restricted access, stairs without lift access, remote location, excessive walking distance, or special venue rules.
9.4 The Client shall be responsible for obtaining any permissions, licences, or consents required by the venue or relevant authorities in connection with the use of the services.
10. Client Conduct and Responsibility
10.1 The Client shall ensure that guests, invitees, venue personnel, and contractors behave in a safe and reasonable manner in the vicinity of the Company’s equipment, props, and staff.
10.2 The Company reserves the right to suspend or terminate service where any person behaves in an abusive, threatening, unsafe, or unlawful manner toward the Company’s staff or property.
10.3 The Client shall remain responsible for the conduct of guests and third parties at the event in relation to damage or interference affecting the Company’s equipment or operations.
11. Damage, Loss and Misuse
11.1 The Client shall be liable for any loss of, or damage to, the Company’s equipment, props, furniture, decorative items, signage, materials, or accessories arising from misuse, negligence, vandalism, theft, or improper handling by the Client, guests, venue staff, or third parties present at the event, except to the extent caused solely by the Company’s negligence.
11.2 The Company reserves the right to recover the reasonable costs of repair, replacement, cleaning, transportation, and related administrative expenses.
12. Intellectual Property
12.1 All original designs, templates, layouts, artwork, branding compositions, written materials, and other intellectual property created or supplied by the Company shall remain the property of the Company unless otherwise agreed in writing.
12.2 The Client shall not reproduce, adapt, distribute, copy, or commercially exploit any of the Company’s original design materials without the Company’s prior written consent.
13. Promotional Use
13.1 Unless the Client has notified the Company otherwise in writing before the event date, the Company may use non-sensitive event photos, booth setup images, sample frame designs, and related visual materials for its website, portfolio, social media, and promotional purposes.
13.2 If the Client does not consent to such promotional use, the Client should notify the Company in writing in advance, and the Company will use reasonable efforts to honour that request.
14. Limitation of Liability
14.1 To the fullest extent permitted by law, the Company’s total aggregate liability arising from or in connection with any booking, payment, service, or breach of these Terms and Conditions shall be limited to the amount actually paid by the Client for the relevant booking.
14.2 The Company shall not be liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profit, loss of revenue, loss of opportunity, reputational loss, emotional distress, or disappointment arising out of the event or the services.
14.3 Nothing in these Terms and Conditions shall exclude or limit liability to the extent such exclusion or limitation is prohibited by applicable law.
15. Force Majeure
15.1 The Company shall not be liable for any delay, interruption, or failure to perform its obligations where such delay, interruption, or failure results from circumstances beyond its reasonable control, including but not limited to severe weather, natural disaster, transport disruption, venue closure, power failure, internet outage, labour dispute, epidemic or public health event, governmental restriction, or other force majeure event.
15.2 In such circumstances, the Company may, at its discretion, offer rescheduling, substitute arrangements, partial adjustment of services, or such other solution as may be reasonably practicable.
16. Personal Data and Privacy
16.1 The Company may collect, hold, process, and use the Client’s personal data, including name, contact details, event information, billing details, and payment-related information, for purposes directly related to quotation, booking administration, payment processing, service delivery, customer support, internal administration, and legal or regulatory compliance.
16.2 Under Hong Kong’s Personal Data (Privacy) Ordinance, organisations collecting personal data should provide a Personal Information Collection Statement at or before collection, and data subjects have rights of access and correction in relation to their personal data.
16.3 The Client may request access to and correction of personal data held by the Company in accordance with applicable Hong Kong law.
16.4 Further details on the Company’s handling of personal data are set out in the Company’s Privacy Policy.
17. Direct Marketing
17.1 The Company shall not use the Client’s personal data for direct marketing purposes unless the Client has been provided with the required notice and has given the requisite consent in accordance with applicable Hong Kong law. Hong Kong’s direct marketing regime requires notice about the intended use, the classes of marketing subjects, the data to be used, and a free channel for consent and opt-out.
17.2 If the Client has consented to receive direct marketing communications from the Company, the Client may withdraw such consent at any time without charge by contacting the Company through the contact details stated in the Privacy Policy or on the website. A data subject in Hong Kong has the right to require a data user to cease using personal data for direct marketing without charge.
18. Website and Checkout Acceptance
18.1 Where these Terms and Conditions are made available on the Company’s website, the Client shall be deemed to have accepted them by checking the relevant acceptance box, proceeding with payment, or otherwise confirming the booking through the online checkout process.
18.2 The Client should read these Terms and Conditions together with the Company’s Privacy Policy before making payment.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
19.2 The courts of Hong Kong shall have jurisdiction to hear and determine any dispute arising out of or in connection with these Terms and Conditions, subject to any mandatory rights or remedies available under applicable law.
20. Contact Information
For enquiries regarding bookings, payments, personal data, or these Terms and Conditions, please contact:
Morii Photobooth Hong Kong Limited
Address: Room F7, 4/F, Block F, Ka Ming Court, Lai Chi Kok, Kowloon, Hong Kong
Email: info@morii-photoboothhk.com
Country/Region: Hong Kong